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You have a well documented systems and processes guide for your mortgage business: Do you..
When you have questions/request that require ‘upper management’, do they respond:
How often does your branch manager sit down with you to discuss what ‘is’ and ‘is not’ working in your mortgage systems and process?
When was the last time you analyzed your customers' mortgage experience?
Do you feel like you are positioned to build a successful mortgage business?
Do you regularly ask your customers for ‘feedback’ on your service?
What is your full name?
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What is your email address?
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